How much time does it take to prepare for CSAT?

Considering the unpredictable nature of the UPSC civil service exam, candidates should not overlook the CSAT paper and prepare for it well in advance. A diligent preparation of three to four months will be sufficient to get through the paper.

Will CSAT marks be counted?

Will CSAT marks be counted? CSAT marks are not counted towards the merit ranking of UPSC candidates. However, candidates need to score at least 33\% in this paper for the General Awareness paper to be counted towards clearing UPSC Prelims.

What is the level of CSAT?

The main agenda to introduce UPSC CSAT is to scrutinize candidates who not only have knowledge but also the aptitude for reasoning. Since UPSC CSAT is a qualifying paper, one needs to score a minimum of 33\% and marks scored in paper 1 is considered for the ranking.

Why should I calculate my CSAT score in this way?

The benefit of calculating your CSAT Score in this way is that, unlike with other scoring systems, you can calculate the average CSAT Score while also capturing scores for individual customers. With these individual scores you can place greater emphasis on score distribution.

What is CSAT (customer satisfaction)?

Customer Satisfaction (CSAT) is probably the most widely recognised measure of customer sentiment used by businesses. Yet, there is no universally recognised approach to measuring a CSat score.

What are some good questions to ask in a CSAT survey?

Examples of questions that you might like to include in your CSAT survey include: 1 How satisfied are you with the service provided today? 2 How satisfied are you with the advisor that you spoke to today? 3 How satisfied are you with our website navigation? 4 How satisfied are you with our delivery service?

What is the opposite of CSAT?

The exact opposite of CSAT is Customer dissatisfaction (DSAT). DSAT measures whether your customers are dissatisfied with an experience. Companies often don’t think about DSAT, but it’s important. This is because the damage a dissatisfied customer could have goes well beyond the individual not ever purchasing from you again.

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