How is apples customer service?
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How is apples customer service?
Apple’s phone-support experience, with its shared-screen remote assistance and helpful agents, was painless and pleasant. As a cherry on top, Apple’s online live chat offered a dash of humor that left a positive lasting impression.
How do I give feedback to Apple customer services?
Submit Feedback on the Apple Website:
- Go to the following website: apple.com/feedback/
- Select a Service or Product.
- There will be a form for you.
- Provide necessary and complete details about your Feedback.
- Don’t forget to add your email address.
- If you are done filling up the form, just simply click the Submit button.
What are Apple customer service hours?
If you are buying on behalf of an educational institution, visit the Apple Store for Education Institutions or call 1–800–800–2775, 7 days a week from 9 AM to 6 PM central time7 days a week from 9:00 a.m. to 6:00 p.m. Central time.
How does Apple create customer value?
Apple’s value has been created through voluntary trade with customers; it has convinced its customers that its products are worth more than those of its competitors, and clearly their customers agree.” The way people responded by buying Apple products is testament to Jobs’ vision.
How does Apple’s customer service help customers?
Concerns that getting an answer from the company might be difficult if the product doesn’t work as it should also come into play. Apple neutralizes this anxiety through its customer service, letting clients know that for any product they buy, they’ll receive the support they need to its fullest.
Is Apple’s customer satisfaction and loyalty really that good?
Apple’s customer satisfaction and loyalty have been growing steadily over the years, reflecting the way consumers view the brand. According to NPS Benchmarks, Apple’s NPS score in 2017 was a resounding 72, which is significantly higher than the average NPS score of the consumer electronics industry.
How can Apple improve its customer support score in 2021?
If Apple wishes to shoot for a higher score in 2021, I’d make an out-of-the-ordinary suggestion to the tech giant: increase employee morale to re-energize tech support agents, especially those in call centers. Though Brandon had a lively energetic tone, Amir commented that he had a “long day” and Tiffany seemed disengaged and aloof.
Does Apple’s live chat make customer service more effective?
But to be fair, Apple’s excellent live chat and phone support — brimming with helpful, human agents — eliminates the time-wasting burden of writing an article for every single possible question that could pop up in a customer’s mind.