Does Apple have the best customer service?

But to be fair, Apple’s excellent live chat and phone support — brimming with helpful, human agents — eliminates the time-wasting burden of writing an article for every single possible question that could pop up in a customer’s mind.

Who’s better Google or Apple?

Apple and Google both have fantastic app stores. But Android is far superior at organizing apps, letting you put important stuff on the home screens and hide less useful apps in the app drawer. Also, Android’s widgets are much more useful than Apple’s.

How does Apple handle customer service?

A – Approach customers with a personalized, warm welcome. P – Probe politely to understand all the customer’s needs. P – Present a solution for the customer to take home today. L – Listen for and resolve any issues or concerns.

Why is Apple’s customer service so good?

Concerns that getting an answer from the company might be difficult if the product doesn’t work as it should also come into play. Apple neutralizes this anxiety through its customer service, letting clients know that for any product they buy, they’ll receive the support they need to its fullest.

Does Apple charge for phone support?

So long as you have a qualifying device, service, or issue, there is no charge from Apple to call or chat with support.

Why is Apple better than Google?

Google may have the most flexible development platform, but Apple’s better hardware made iPhones faster, more reliable, less prone to errors, easier to update and much more. And this is where Pixel comes into play. The phone is an attempt for Google to level the field.

How does Apple increase customer satisfaction?

Feedback surveys have proven to be an especially useful way for Apple to gather customer insights. The company emails surveys to customers immediately after they have made a purchase. Customers are asked to rate their satisfaction level and how likely they are to purchase again.

How does Apple improve customer experience?

Apple has created a compelling customer experience strategy to deliver top quality products and generate irresistible customer satisfaction. The company is at the peak of success because it brings the best customer experience through its innovative software, hardware, and planning great products every year.

Is Apple after sales service good?

Apple support is good in India, but certainly not the best. If you are covered with warranty, then you will enjoy free support unless a physical damage happened to your product. In most cases, physical damages are very prone to apple products and this is where most of their customer support becomes expensive.

Are Apple customers loyal?

According to a report from research group CIRP, Apple maintained a loyalty rate of more than 90\% for the past three years. Apple captured 43\% of smartphone sales in the U.S. over the past three years. Samsung trailed with 31\% of overall sales, but accounted for 54\% of the Android market.

Is apple better with security than other tech companies like Google?

Software security has come a long way in the past 20 years. Originally Answered: Is Apple actually better with security than other tech companies like Google or Microsoft? In the past, Apple was considerably worse when it came to security. As a company they didn’t care.

Is Twitter better at customer service than Apple?

As a cherry on top, Apple’s online live chat offered a dash of humor that left a positive lasting impression. Apple’s Twitter support, on the other hand, paled in comparison to the tech giant’s phone and live-chat service. Despite this, I’d recommend Apple’s customer service — just don’t tweet Apple for help.

Why is Apple the best when it comes to understanding customers?

Why Apple is Best When it Comes to Understanding Customers | by Marvin J. Strauss | Better than sure. A look at why Apple’s iPhone X will continue to excel amidst a smartphone revolution. 1. Empathy — We will truly understand their [customer] needs better than any other company. 2.

Does Apple’s live chat make customer service more effective?

But to be fair, Apple’s excellent live chat and phone support — brimming with helpful, human agents — eliminates the time-wasting burden of writing an article for every single possible question that could pop up in a customer’s mind.