Why is Chick-fil-A drive-thru weird?

Chick-Fil-A has its employees stand outside to take orders because it’s more efficient. The biggest bottle neck in fast food is the line to order. The food takes 9 minutes at most, and in 90\% of the cases, takes less than 2. But customers wait in line for 20+ minutes to place their orders.

Why is Chick-fil-A drive through so efficient?

One of the reasons for its meteoric rise is its legendary drive-thru efficiency. Chick-fil-A is known for insanely long lines, especially during peak hours. Put simply, [Chick-fil-A’s] speed of service is much longer because its drive-thru lanes are busier than every other competitor—and it’s not even close.

How does Chick-fil-A run their drive-thru?

That’s why customers often see Chick-fil-A employees walking the drive-thru line armed with tablets. The technology allows Team Members to take a customer’s order and relay it to the kitchen, allowing cars to move through more quickly than they do at a traditional speaker box drive-thru.

What do Chick-fil-A workers say in drive-thru?

This is a good question because some Chick-Gil-A locations have multiple drive-thru lines that often merge into one window line. Chick-fil-A drive thru order taking employees tell the window your car’s color, make, and sometimes model. Usually in that order.

How is Chick-fil-A so consistent?

The chain consistently ranks first in restaurant customer-service surveys. Chick-fil-A says its service is so consistent because it invests more than other companies in training its employees and helping them advance their careers — regardless of whether those careers are in fast food.

What is the slowest fast food?

Chick-fil-A
Still, Chick-fil-A remains by far the slowest. The next slowest drive-thru, Arby’s, is over a minute and a half quicker, and the quickest, KFC, is almost twice as fast.

How many cars go through Chick-fil-A drive through in a day?

2017 data from Chick-fil-A itself estimates that most of its restaurants serve over one hundred cars every day during peak hours alone.

Why does Chick-fil-A have people standing outside taking orders?

The people taking orders outside have a purpose “During our peak hours, we have a couple of team members go outside and take orders. This actually allows us to take more orders because we’re able to walk up to the cars once we’re finished with the last order so y’all can get your food faster!”

What do Chick-fil-A workers yell?

If you’re a regular at Chick-fil-A, you’ve probably picked up on this one, but when you say “thank you” to any of the employees, you won’t get “you’re welcome,” “no problem,” or “sure thing” in response—they’ll say “my pleasure.” Founder Truett Cathy apparently noticed employees at a Ritz Carlton saying the phrase to …

Does Chick-fil-A provide uniforms?

No. You wear black, non-jeans pants and they supply you with a shirt. If you want more than one. And if you want a hat.