What will you do if customer is not agree with your resolution?

If you’re not sure you know what your client wants from you, or if they resist your proposed solution, then give them the power to resolve things. Ask them to identify what will make them happy. For instance, you could say, “If my solution doesn’t work for you, I’d love to hear what will make you happy.

How do you agree with customers?

If you want the customer to agree to purchase, you must be agreeable first. A sales cycle breaks down when you and the customer cannot come to an agreement. In order to come to that final agreement, the purchase of your product or service, you must be agreeable the entire time that you’re in contact with the customer.

How do you handle customer service scenarios?

Empathize with their situation, keep your voice level and calm, and wait until they begin to respond to your emotional cues. Apologizing is key, even if it isn’t your fault. Sympathize with the customer and offer your help. Once the customer has settled, you can move on to solving their issue.

How do you handle problems with customers give an example?

Put ego aside, and honestly evaluate the situation, as objectively as possible. Apologize, and let them know that you acknowledge an error was made. Being truthful is important in a case like this. Let your customer know that you are working to fix the mistake, and how long it will likely take to be resolved.

What to do when a customer asks a question you don’t know?

When customers ask a question you don’t have answers to, NEVER just say ‘I don’t know’. You should make the effort to find the answers (at least for the sake of knowledgeability and professionalism)

What are the best conflict resolution tips for customer service reps?

One of the most important conflict resolution tips for customer service reps is to avoid opposition. Despite all of your urges to prove a wrong customer wrong, resist. Fact-checking emotions is a surefire way to turn a small rupture into an all-out war.

What are some behavioral interview questions about difficult customers?

A behavioral interview question about difficult customers might sound like one of the following: Tell me about a time you had to deal with an angry customer. Describe a time you had to deal with a difficult customer and how you handled the situation.

What is the best answer to a customer service interview question?

The answer is honest, short, and concise. It gives the interviewer insights into a real-life situation about how you dealt with a difficult customer and more importantly, how you solved the situation. This answer demonstrates that you’re determined to help customers, while still following company protocol.