What is working at a help desk like?
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What is working at a help desk like?
Working the IT help desk can be a great entry-level job. As a help desk professional, your core responsibilities are to provide technical help and support; that could mean setting up and repairing computers or responding to a customer’s question about how to use their computer.
How much does an IT help desk person make?
IT Help Desk Salaries
| Job Title | Salary |
|---|---|
| Deloitte IT Help Desk salaries – 1 salaries reported | $64,000/yr |
| Optus IT Help Desk salaries – 1 salaries reported | $60,000/yr |
| JB Hi-Fi IT Help Desk salaries – 1 salaries reported | $60,000/yr |
| Robert Half IT Help Desk salaries – 1 salaries reported | $4,000/mo |
What do IT specialist do daily?
So, on any given day, your computer support specialist can be found setting up or fixing network systems, installing firewalls, software, spyware or spam software, and setting up wireless modems. They spend their days monitoring and managing your network to spot any problem areas.
What happens on the first day of the helpdesk?
First things first, you will get shown fire exits, possibly the server room and a walk through on how the system is run and the hardware/software, you will do a walk around and meet new faces and you will possibly get taken to other sites to gain an understanding on how to support them remotely.
How much does an IT make in Australia?
The average it salary in Australia is $99,920 per year or $51.24 per hour. Entry-level positions start at $74,977 per year, while most experienced workers make up to $138,679 per year.
What is it like to be a computer support specialist?
Computer network support specialists, also called technical support specialists, analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks, such as performing file backups on the network.
What are the skills expected of an IT specialist?
IT Specialist skills and qualifications
- Working knowledge of relevant operating systems, software and programming.
- Excellent problem-solving and critical thinking skills.
- Keen attention to detail.
- Good organization, time management and prioritization.
- Efficient troubleshooting abilities.
What does a help desk support team do on a daily basis?
The day-to-day tasks of a help desk support team vary depending on the needs of the users or systems on a given day. Help desk support personnel can plan for upgrades, updates, and maintenance tasks, but there will always be unexpected issues that arise in a given day.
What is a typical day like for an IT Help Desk specialist?
A typical day begins with logging in and setting up all of my programs for the day. As an IT help desk specialist, I am responsible for the support of numerous systems. I always have at least 10 different applications open.
What is the job description of a help desk employee?
They are responsible for answering queries and addressing system and user issues in a timely and professional manner. Help desk support works with the IT team, and will often interact with system and computer users across the company. The help desk team will train users on basic system and computer functions.
What skills do you need to work at a help desk?
There are some essential skills that everyone in a help desk support role should have: Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise. Understanding and appreciation for information security within systems and user devices.