What is the front desk person at a doctors office called?

Medical Receptionist
Medical Receptionist Job Description Sample In this role, you will work at the front desk of our medical office and assist our patients and other visitors.

What makes a good doctor’s receptionist?

Communication Abilities Medical receptionists with strong verbal and written communication skills are in high demand. To welcome patients, take phone calls, and converse with colleagues, medical receptionists use verbal communication. They send letters, schedule patients, and dictate memos using written documents.

How do you deal with a rude staff at the doctors office?

Addressing Complaints of Rude Medical Practice Staff

1. Express gratitude for being notified. It probably was not easy for your patients to alert you to their concerns.
2. Take the blinders off.
3. Find out more.
4. Compile factual information.
5. Invite your receptionist to meet with you.

How do you deal with a rude physician?

Here are some tips to help your situation with a bad behaving doctor:

1. Try to get along. The end goal is to have a better workplace, Angelis says.
2. Find another job.
3. Take control of the conversation.
4. Network with other nurses.
5. Know and use your strengths.
6. Say something unorthodox.
7. Realize even nice people get unhinged.

What causes inefficiency at the front desk?

Another source of inefficiency at the front desk is processing new patients. Sending out information packets to new patients may seem costly (unless you have the patient’s permission to e-mail the forms), but it is money well spent.

When do patients who work outside the home not receive messages?

Patients who work outside the home will probably not receive your message until after work – say 6 p.m., when your office is closed. Their first chance to call you back will be the next morning, the day of their appointment.

Are your inefficiencies affecting your office productivity?

Being inefficient in this area can lead to patient irritation and distress, which in turn can lead to a loss of productivity as staff members try to deal with the repercussions. Your incoming telephone lines are the first area to scrutinize for inefficiencies. Start with these questions: How many incoming phone lines does your office have?

Is your phone system hurting your practice?

Your phone system is often your patients’ entry point into your practice. Being inefficient in this area can lead to patient irritation and distress, which in turn can lead to a loss of productivity as staff members try to deal with the repercussions.