What hours do hotel receptionists work?

The shift you are assigned determines the time you will report to work. Some hotel receptionists work early morning to midday. Others work from the afternoon into the late night. Overnight shifts are also possible.

Is a person who is at the front desk in a hotel?

The term front desk is used in many hotels for an administrative department where a receptionist’s duties also may include room reservations and assignment, guest registration, cashier work, credit checks, key control, and mail and message service. Such receptionists are often called front desk clerks.

Do hotel receptionists stand all day?

Hotels generally operate 24/7 irrespective of size; big, medium or small, compelling front desk agents to run a shift system. Standing throughout an 8-hour shift is not peculiar to front desk agents!

How do hotel front desk shifts work?

Work shifts in hotels are usually from 7 a.m. to 3 p.m.; 3 p.m. to 11 p.m.; and 11 p.m. to 7 a.m. Employees may be asked to work any of these three shifts or to work on a rotating shift plan. Sunday and holiday work may also be rotated. A 40-hour work week is common. Overtime maybe required during busy periods.

What do receptionists do all day?

Receptionists manage the front desk of an organization or business. They handle administrative tasks, including greeting visitors and answering the phone. Receptionists may also manage communications by forwarding calls, maintaining internal calendars and helping visitors reach their destination in the office.

What are the duties of a front desk receptionist?

Front Desk Receptionist Duties and Responsibilities

• Greet guests as they arrive.
• Answer phone calls and emails from clients.
• Maintain calendars for the office and your coworkers.
• File important documents and keep them well organized.
• Perform any other clerical duties necessary to keep the office running.

What do you call people staying in a hotel?

The word for a person who stays at a hotel is guest, but the guest might live in the same city where the hotel is located, or the guest could have traveled across an ocean. The word guest is agnostic about the distance the guest has traveled.

What does a night receptionist do?

As a Night Receptionist, you will be responsible for checking in guests with a late arrival and our hotel guests that have an early departure. In addition, you will report any comments, VIP arrivals or departures and other issues as they occur throughout the night.

What are the 3 most common shifts on the front desk?

The day in the front office is usually divided into three shifts. The first shift or morning shift typically is from 7 am to 4 pm. The morning shift arrives to relieve the night shift and take over from them for the day’s operations. The second shift or afternoon shift usually is from 3 pm to 12 am.

What does a front desk receptionist do?

Receptionist responsibilities include: Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately. Answering screening and forwarding incoming phone calls. Receiving and sorting daily mail.

How many people work at the front desk of a hotel?

Most 1–2 and some 3 star hotels have only one front desk clerk on duty at all times with the only other staff being housekeeping and a maintenance person during the day. At night there may be an additional multi-tasker whose primary role is security.

Is it necessary to have 24/7 staff in a hotel?

But as you have people staying in the hotel 24/7 you need people working 24/7. It really depends upon your star category (1 – 5), services (24 Hr Room Service) & service standards (Anytime Service) you want to offer your guests. For luxury service hotels it is essential while for a single category it is not.

Does Qantas have a good front desk with 24 hour service?

Yes they have a good front desk with 24 hour service. There is a concierge. The front desk were of great assistance on arrival as Qantas failed to deliver our luggage. The front desk maintened direct contact with the luggage agency and us until the baggage was delivered.

When is the best time to check in at a hotel?

It is at that time of day when most of the hotel’s customers are actually in the hotel all at once. In a property of any size, even 40-something rooms, it’s not unusual for guests to check in as late as four a.m. – or for a departing guest to check out as early as six.