What are some ways we can solve problems disputes or concerns our customers might have?
Table of Contents
- 1 What are some ways we can solve problems disputes or concerns our customers might have?
- 2 How do I file a complaint against a business in CT?
- 3 How do I go about contacting trading standards?
- 4 How do I report poor customer service?
- 5 What to do if you do not receive the product/service you paid?
- 6 What should I do if I do not receive my payment?
What are some ways we can solve problems disputes or concerns our customers might have?
Stay Calm. It might be extremely difficult to do, you must stay calm when handling a customer complaint.
How do I file a complaint against a business in CT?
- Email to: [email protected].
- Fax to: 860-707-1966.
- Mail to: Department of Consumer Protection. 450 Columbus Blvd, Suit 901. Hartford, CT 06103.
What are the three steps to follow when you receive a customer complaint?
Three Steps for Effectively Handling a Customer Complaint
- Listen attentively.
- Empathize and apologize.
- Offer and execute a solution.
- Why Good Customer Service is So Important.
What is the Connecticut Department of Consumer Protection?
Our mission is to ensure a fair and equitable marketplace, safe products and services for consumers in the industries that we license, regulate and enforce. We are responsible for protecting citizens from marketplace fraud, unfair business practices, and physical injury from unsafe items.
How do I go about contacting trading standards?
Trying to contact the trading standards service? Trading standards services are delivered by your local authority and consumer concerns should be reported to the Citizens Advice consumer helpline on 0808 223 1133.
How do I report poor customer service?
File a complaint with your local consumer protection office or the state agency that regulates the company. Notify the Better Business Bureau (BBB) in your area about your problem. The BBB tries to resolve your complaints against companies.
What do I do if an item hasn’t been delivered?
Use this letter to ‘make time of the essence’ when an item you’ve ordered hasn’t been delivered. Contact the Citizens Advice consumer helpline on 0808 223 1133 if you need more help – a trained adviser can give you advice over the phone.
How do I complain about non-delivery of goods?
Letter to complain about non-delivery of goods. Use this letter to ‘make time of the essence’ when an item you’ve ordered hasn’t been delivered. Contact the Citizens Advice consumer helpline on 03454 04 05 06 if you need more help – a trained adviser can give you advice over the phone. You can also use an online form.
What to do if you do not receive the product/service you paid?
If you do not receive the products or services you have paid for, your first step should be to contact the business to try and resolve the problem. If you are still having difficulty resolving the problem, contact your local state and territory consumer protection agency. They may be able to assist you in your dispute with the business.
What should I do if I do not receive my payment?
When a business accepts your payment for products or services they must supply them to you within the timeframe they have indicated or if no time was specified, within a reasonable time. If you do not receive the products or services you have paid for, your first step should be to contact the business to try and resolve the problem.