Is dabbawala Six Sigma certified?

Sixteen dabbawalas went to Delhi to collect the Six Sigma certification. People work so hard for Three and Four Sigma but dabbawalas got Six Sigma because they didn’t care about the certification and cared only about customer satisfaction. It is a big achievement especially without the use of technology.

Why did you choose Six Sigma certification?

Why Get Certified? Companies invest in Six Sigma certification because it offers a designed set of tools and techniques that help improve the processes within an organization. The primary goal of certification is to validate individuals who posses skills needed to identify errors in a process and eliminate them.

What is the major reason of success of Dabbawala in Mumbai?

Speed, precision and unfailing commitment to the job at hand – these are the defining features of the successful business model of ‘dabbawalas of Mumbai’. Catering to over 2 lakh customers, the dabbawalas deliver the lunchboxes to their destinations with clockwork regularity.

Who gave the service of dabbawalas its highest quality rating of Sigma?

Three cheers to the Mumbai Dabbawalas! They have got high-class ratings! The Forbes magazine gave the dabbawalas a ‘Six Sigma’ performance rating or a 99.99999 percent of precision, which means they make one error in 16 million deliveries!

Who gave the dabbawala Sigma 6 rating?

In 1998, Forbes Global magazine, conducted quality assurance study on operation of dabbawala and gave a six sigma efficiency rating of 99.999999. Mumbai Dabbawalas are ISO 9001:2000 certified by the Joint Accreditation System of Australia and New Zealand.

What are the benefits of implementing the Six Sigma methodology?

Six Benefits of Six Sigma

• You will decrease waste. Six Sigma ideology is aimed to help you and your company optimize processes to decrease your total waste.
• You will increase efficiency.
• You will reduce errors.
• You will reduce your company’s legal risk.
• You can apply it to any industry.
• You will make more money.

What is the concept of dabbawala?

Delivery (commerce) The dabbawalas (also spelled dabbawallas or dabbawallahs, called tiffin wallahs in older sources) constitute a lunchbox delivery and return system that delivers hot lunches from homes and restaurants to people at work in India, especially in Mumbai.

What are the two secrets of the dabbawalas unity?

During the Session Dr Pawan Agrawal shared the success mantra of Mumbai Dabbawala Association. He said just two thoughts; “work is worship” and “customer is God” are driving the 125 year old institution.

Which deities do the dabbawalas worship?

The dabbawalas belong almost exclusively to the Vakari community, which worships the Hindu god Vithala. Vithala teaches that giving food is one of the greatest donations you can make.

Why are dabbawalas so successful?

The Dabbawalas are descendants of warriors in army of Shivaji. Their new enemy is time – their goal is to reach the right dabba at the right time. The three hours of commute to the office is the “war time”. 3. One reason they are successful is they are “suitably” educated. Majority has not studied beyond class 8.

How many dabbawalas are there in Mumbai?

In fact, the 125-year-old industry using dabbawalas was recognized at the six sigma level by Forbes in 2002. More than 175,000 lunches are moved and delivered each day by an estimated 4,500 to 5,000 dabbawalas across Mumbai.

What is the Six-Sigma certification of an organisation?

Nobody has measured any organisation for six-sigma certification. There is nothing like an organisation getting certified for six-sigma. Six-Sigma is an on-going journey because customer expectations keep on changing. So you need to constantly align ur business to customer needs and how good u are able to do it ….is indicated by your performance.

What are the rules and regulations of a dabbawala?

All Dabbawala must carry their Identity card on duty. All these rules are binding on all cadres of the Dabbawala. • LOYALTY & TRUST IS THEIR MONOPOLY: All Dabbawallas are loyal & hard working in nature. They follow their norms & promise which they made their customers.