How many hours does a BPO work?

Yes generally working hours in BPO’s or in Call Center’s is not more than 9 hours per day. But these are the private limited companies and they are having their reserved rules and regulations which may vary company to company.

What are the effects of working night shift?

A person working night shift, which causes disruption to the circadian rhythm, is at greater risk of various disorders, accidents and misfortunes, including: Increased likelihood of obesity. Increased risk of cardiovascular disease. Higher risk of mood changes.

Can I take a bath after night shift?

Take an hour or so to relax after work, whether it is day or nighttime. Relaxing music or a warm bath will help. Eat meals at the same time each day seven days a week. This schedule helps maintain the body’s clock.

How does call center agent work?

A call center agent is a person who handles incoming or outgoing customer calls for an organization. A call center agent might handle account inquiries, customer complaints or support issues. An agent who manages both incoming and outgoing customer calls is also referred to as a blended agent.

How many shifts are there in a call center?

There are usually three shifts. The openers (those who come in when operations starts), mid shift (those who log in during the middle of the operation hours), and the closers (those who come in to take calls until operations end).

How many hours is a call center?

Considering the work of an agent is primarily phone-based, most call centers require agents to work eight or nine-hour hour shifts, depending on company policy, state law, and location.

Why are night shifts good?

Working the night shift forces your body to operate on a schedule that goes against its natural circadian rhythms. That said, it is possible to retrain your body to sleep during the day and stay awake during the night.