How do you respond to a customer asking for compensation?

If you do decide to offer any recompense, offer it unconditionally and without quibbling. It is also advisable to take any appropriate follow-up action, such as a letter of apology, an email or a phone call to make sure the problem has been fully resolved. “Remember that people react in different ways,” says Baker.

How do you respond to an unreasonable customer request?

Politely tell them that you will consider their request but cannot promise anything unless you have approval from the relevant authority. Be sure to say it in a natural, empathetic tone, rather than making it sound like a well-rehearsed reply.

How do you say no to customers examples?

Clarify things before you say “No” Here are some examples of such questions we use in our customer service communication: “I am not quite sure I understand what you mean, could you clarify…….” “If I understand you correctly you’d like to……” “To avoid misunderstanding, could you confirm…..”

How do you say no to a difficult customer?

7 Tips on How to Say No to Customers

1. Ask for clarification.
2. Explain what’s going to happen next.
3. Be honest.
4. Reframe the “no” using positive language.
5. Make the customer feel heard.
6. Offer alternatives.
7. Explain the reasoning behind the current design.

How do you Say No to a customer?

7 Tips on How to Say No to Customers. Written by Emily Triplett Lentz • February 3, 2016. 1. Ask for clarification 2. Explain what’s going to happen next 3. Be honest 4. Reframe the “no” using positive language 5. Make the customer feel heard 6. Offer alternatives 7.

How do you deal with customers who want compensation?

Whatever reason the customer has given you for wanting compensation, you need to resolve their underlying issues as part of your strategy. Get them on your side. Delivering an actual solution for their problem is the first step in building real trust and customer faith in you as the person to handle things for them. That’s important.

Do you have a legal obligation to offer compensation to customers?

In some cases, offering customers compensation is a legal obligation. For example, if your product is faulty, you are legally required to offer a refund, replacement or repair to customers.

What should you do if a customer makes a complaint?

Always record information, including details of faulty goods or poor service, and retain receipts and customer correspondence. If you do decide to offer any recompense, offer it unconditionally and without quibbling.