How do you handle customer service with dropshipping?

3 tips for making the customer service at your dropshipping store create less work

1. Have an FAQ page on your dropshipping store. Guess what most customers that contact you have in common?
2. Have a ‘track your order’ page on your dropshipping store.
3. Don’t make your shipping times a mystery.

How does the product get to the customer with dropshipping?

Drop-Shipping is a system that allows orders taken from your store to be shipped straight from your supplier to your customer. On a usual delivery system, products are sent from your supplier to your warehouse to be put in stock, and then shipped to your customers after ordering.

How do I talk to a supplier at dropshipping?

Step-by-Step Guide to Contact Dropshipping Suppliers

1. Find a niche where you think you can add value.
2. Create a list of 30 suppliers in that niche.
3. Email them all to start the relationship.
4. Call them and speak to their supply or distribution department.
5. Confirm supplier details and agreement.
6. Upload products to your website.

How do I ship my products to customers?

How to Ship Items Sold Online:

1. Make an online sale.
2. Determine which products to package and the total size and weight.
3. Confirm the shipping destination.
4. Determine which shipping carrier is being used and calculate the shipping cost.
5. Send the package out via the appropriate carrier.

How do you ask for drop shipping?

Questions to Ask Your Dropshipping Supplier

1. Does the supplier sell to the general public?
2. Do they charge a “drop fee?”
3. Are they hard to get in touch with?
4. Do they charge a subscription fee?
5. Do they have minimum revenue/order requirements?

Can you dropship from anywhere?

Flexible location A dropshipping business can be run from just about anywhere with an internet connection. As long as you can communicate with suppliers and customers easily, you can run and manage your business.

Should you drop ship your products?

If you already have a supplier, the answer to the first question is obviously yes. If your supplier isn’t receptive to drop shipping, it’s best not to push them. Drop shipping requires its own infrastructure, so it’s a big ask for manufacturers that don’t offer it already.

What is the best customer service channel for dropshipping?

Email is the customer service channel that is most common, and I suggest you use this for your dropshipping store (of course, you could use more channels as I said above). I already gave you some templates above that you can use for responding to your customers by email.

What do you need to know about dropshipping in China?

Now, let’s talk about what you actually need to do. Dropshipping simply means when your customer makes a purchase from your site, you order the item from your Chinese supplier and they ship the item to your customer. You don’t need to hold any inventory or worry about packaging and shipping.

Can I have my packaging materials shipped to my supplier?

Absolutely! Most suppliers are happy to have your packaging supplies shipped to their warehouse, just make sure that it’s part of your agreement with them. When you’re checking out on Lumi.com, getting your packaging materials to your supplier is as easy as entering their shipping address at checkout.