How do I test my chatbot application?

Start with identifying use cases for the chatbot. List questions and potential responses for every scenario and prioritize them according to importance. Two aspects are important from a testing standpoint: the conversational capability of the chatbot, and the degree of intelligence the user expects from it.

Are Chatbots easy to use?

They’re easy to use. There’s no point in shelling out for a chatbot builder if you’re going to spend hours and hours trying to figure out how to use it. For this list, we focused on making sure that most people, with little-to-no coding experience, could use the chatbot builders just fine.

Can we automate chatbot?

Once Chatbot is ready from dev side, it is deployed for automation testing. We are using a Botium Community edition framework that helps to automate bot testing. We can even customize this framework setting our needs. We can get test productivity in a fast and reliable source.

How can chatbots help with customer support?

Chatbots can collect customer feedback. Chatbots can use surveys or communicate with customers to register complaints or wishes, thus helping capture the voice of the customer . Learn more about chatbots in customer support.

What is the difference between a bot and a chatbot?

Generally speaking, a bot is a piece of software designed to perform an automated task. And a chatbot is supposed to conduct a conversation with a human using textual or auditory methods. Chatbots simulate how a human would behave as a conversational partner and thus can answer questions and carry the conversation.

How to make a rule-based chatbot better?

The only way to make a rule-based chatbot better is to equip it with more predefined answers and improve its rule-based mechanisms. On the other hand, the limitations of rule-based chatbots make them a very useful tool for businesses. Rule-based chatbots are the cheapest to build and easiest to train.

How chatbots are transforming the telecom industry?

Chatbots are a good way to help address customer problems in these cases as they can help reduce wait times and triage customer needs. Also, chatbots enable telecom companies to provide support to their customers around the clock, helping them prioritize opportunities for growth or great customer service.