Can you describe a time when you had to deal with an unhappy customer?

Using the STAR method, you can tell a story about a time when you had to deal with an angry customer in person. I knew the customer’s reaction was out of frustration, so I didn’t take it personally and I made sure she knew her concerns were being heard.” Action: “I listened carefully and apologized.

Have you ever talked to an angry customer if so how did you manage the situation?

Reiterate the customer’s primary points and concerns back to them and make sure you apologize for the issue. Not only will the breather allow the customer to calm down, but they will also feel both heard and understood. Moreover, repeating it back will ensure your accurate understanding of the complaint.

Have you dealt with an unhappy or difficult customer if yes how did you handle the situation?

Put ego aside, and honestly evaluate the situation, as objectively as possible. Apologize, and let them know that you acknowledge an error was made. Being truthful is important in a case like this. Let your customer know that you are working to fix the mistake, and how long it will likely take to be resolved.

How do you politely say no to a client request?

7 Tips on How to Say No to Customers

1. Ask for clarification. When customers are vague about why they’re upset (“Your update looks terrible.
2. Explain what’s going to happen next.
3. Be honest.
4. Reframe the “no” using positive language.
5. Make the customer feel heard.
6. Offer alternatives.
7. Explain the reasoning behind the current design.

How do you answer Describe a time you went above and beyond?

How to Answer, “Tell Me About a Time You Went Above and Beyond”

1. First, describe the situation you were in.
2. Then, explain the task at hand, or the challenge you had to overcome.
3. Next, explain the action or plan you chose and why.