Are doctors receptionists medically trained?

Medical receptionists were typically in this situation because of a lack of financial support for practice nurses. But, given receptionists are not trained health professionals and are continuously handling confidential information about patients, there’s the risk they may be held legally liable for making a mistake.

Are receptionists considered the most vulnerable workers in the NHS?

Dr Nat Wright, who took part in the study, said it showed receptionists were even more at risk of from abusive patients than GPs. He told the BBC News website: “The focus has always been on abuse of doctors. But receptionists are more in the front line than doctors because they are the gatekeepers for primary care.

How much do receptionists make UK?

Receptionist salary opportunities The average midpoint receptionist salary in the UK is £19,700, with a current salary range of £18,200 – £29,400. The best salaries for this role can be found in Scotland, the East and the South East of England.

Is the receptionist trained to assess whether an appointment is required?

My practice booklet actually says that their receptionists are trained to assess whether an appointment is required or not. Having said that I always say (very politely)”I would prefer to discuss my medical problem with the doctor”.

Are receptionists bound by patient confidentiality rules?

Receptionists are bound by all the same patient confidentiality rules. They’re just receptionists, no special training apart from the list of reasons that get you through regardless, the doctors make any decisions on priority based on the reason given.

Do doctors make appointments based on the reason given?

They’re just receptionists, no special training apart from the list of reasons that get you through regardless, the doctors make any decisions on priority based on the reason given. From your description of the conversation you were offered an appointment on the same day, that would class as an urgent appointment and require a reason to be given.

Do I need to tell the receptionist about my Prescription?

You’re not required to do so however, and you can always tell her ‘I’m more comfortable discussing this with the doctor’. The problem may lie in miscommunications. Receptionist asked the question expecting answer as “Consultations / first visit / prescription need”.