Is it wrong to text a customer?

While it may be OK in your personal life, it can have unintended consequences in business. The report says, “Once you’ve got your boss/colleague/client/customer’s number in your phone, you’re only one bad text away from potentially railroading your entire career.”

Is texting an official form of communication?

Texting is real-time communication but is not in person. But when people are in person, the requirement of communicating immediately can be daunting for people communicating primarily via text. Thus texting can inhibit both in-person communication and texting itself.

Why texting should not be accepted in professional written communication?

Text messages can give the impression that what’s being conveyed to a coworker is not important. Work communications done with both texting and email don’t send a cohesive image for work teams. Email leaves a digital paper trail for both sender and recipient that resides with all email about work.

What is the etiquette for text messaging?

Be patient. Treat text messaging the same way you treat an actual conversation. As it would be rude for you to dominate the conversation when you are speaking, it is also inappropriate when texting. Give the recipient the opportunity to respond before sending a multitude of messages.

Is texting a good form of communication in business?

Texting has simplified the way businesses communicate with customers. Businesses use the technology to send customers and potential buyers instant product updates and alerts, news feeds and blogs. Texting is a low-cost, real-time alternative to pricey advertising in newspapers and magazines and online.

Why is texting good for business?

SMS makes a business’ customer support operations more efficient. It makes it easier for both the business owner and the customers to communicate. The latter can send their feedback and concerns in real-time, while the former can devise immediate and more feasible solutions to customer concerns.

What is text messaging in business communication?

A text message is a brief written message sent and received using a digital device. It is useful for informal, brief, time-sensitive communication. E-mail is useful for both internal and external business communications.