How do I schedule a Comcast service call?

Scheduling an Appointment Online

1. Enter a location and click the magnifying glass or select the Use current location button to search for a store near you.
2. The closest stores will appear for you to choose from.
3. Click the Book Appointment button.
4. Choose an appointment type from the list that appears and click Continue.

How do I talk to a real person at Comcast?

How to Get a Live Rep With Comcast Customer Service

1. Call Comcast at (800) 266-2278.
2. Push “#” when given the choice of automated menu options.
3. Choose the department in which you want to speak to a live representative.
4. Wait patiently on hold while the system connects you with a live rep.

How do I get a human at Comcast?

How to Reach a Real Person at Comcast/Xfinity. Phone: Comcast’s official customer service number is 800-945-2288, but I called a different number, 800-266-2278. You may have to enter a lot of personal information to get connected, including your ZIP code.

Can I schedule Xfinity service online?

When experiencing a problem with your service, Xfinity customers can now schedule their own appointments using the My Account app, on their mobile device or online. Customers have the option to request an earlier appointment, cancel or reschedule their existing appointment from the text alert.

How do I talk to someone instead of a machine?

Say “I would like to speak to a person”. Or repeat “operator” or “agent;” say “I would like to speak with a human being.” Since these systems often miss the first 1/4 second of your statement, full sentences allow for a clearer understanding.

What if Comcast is late for an appointment?

To prove how serious it is, Comcast is making a new promise: “If a technician doesn’t arrive on time for an appointment, Comcast will automatically credit the customer $20,” the cable company said.

Are Xfinity Tech visits free?

Comcast does not charge for service appointments to repair Comcast-owned facilities or equipment rented to you by Comcast. However, charges may apply for service appointments when the source of your service problem is not Comcast-owned facilities or equipment rented to you by Comcast.

How long does it take for Xfinity to come to your house?

Shipping of your Getting Started kit can take three to five days for standard shipping and one to two days for expedited shipping (excludes Sunday). You can activate your Getting Started kit by app, online or on your TV.

How do I find out what time my Xfinity technician will arrive?

Open the Xfinity My Account app on your TV and go to the Appointment Details screen to view your current appointment. On the day of the appointment, your appointment window will be narrowed to provide you with a better idea of what time the technician will arrive.

How do I schedule an appointment with Xfinity customer service?

Go to our Xfinity Store Locator tool and follow the steps below to easily schedule your appointment online. Enter a location and click the magnifying glass, or select the Use current location button to search for a store near you. The closest stores will appear for you to choose from.

How can I Manage my Comcast appointment due to covid-19?

For more information about your area and our COVID-19 response, visit xfinity.com/prepare. You can manage your Comcast appointment via SMS text message, visiting My Account online or by using the Xfinity My Account app or Xfinity X1 TV Box.

How do I schedule a premise health test with Xfinity?

When experiencing a problem with your service, Xfinity customers can now schedule their own appointments using the My Account app, on their mobile device or online. When using the interactive troubleshooting guide on the My Account app a Premise Health Test will automatically run.